const fs = require('fs'); const ChannelHandler = require('./ChannelHandler'); class Modmail { // A lot of this can probably be simplified but I wrote all of this in 2 days and I cba to fix this atm // TODO: Fix everything constructor (client) { this.client = client; this.cache = client.cache; this.mainServer = null; this.bansServer = null; this.logChannel = null; this.reminderChannel = null; const opts = client._options; this.anonColor = opts.anonColor; this.reminderInterval = opts.modmailReminderInterval || 30; this._reminderChannel = opts.modmailReminderChannel || null; this._logChannel = opts.logChannel || null; this.categories = opts.modmailCategory; this.updatedThreads = []; this.queue = []; this.spammers = {}; this.replies = {}; this.lastReminder = null; this.disabled = false; this.disabledReason = null; this.channels = new ChannelHandler(this, opts); this._ready = false; } async init () { this.mainServer = this.client.mainServer; if (!this.mainServer) throw new Error(`Missing main server`); this.bansServer = this.client.bansServer; if (!this.bansServer) this.client.logger.warn(`Missing bans server`); if (!this.anonColor) this.anonColor = this.mainServer.me.highestRoleColor; this.replies = this.loadReplies(); this.queue = this.client.cache.queue; if (this._reminderChannel) { this.reminderChannel = this.client.channels.resolve(this._reminderChannel); this.reminder = setInterval(this.sendReminder.bind(this), this.reminderInterval * 60 * 1000); this.lastReminder = await this.reminderChannel.messages.fetch(this.cache.misc.lastReminder).catch(() => null); this.sendReminder(); } if (this._logChannel) { this.logChannel = this.client.channels.resolve(this._logChannel); } let logStr = `Started modmail handler for ${this.mainServer.name}`; if (this.bansServer) logStr += ` with ${this.bansServer.name} for ban appeals`; this.client.logger.info(logStr); // this.client.logger.info(`Fetching messages from discord for modmail`); // TODO: Fetch messages from discord in modmail channels this.disabled = this.cache.misc.disabled || false; this.disabledReason = this.cache.misc.disabledReason || null; this.channels.init(); this._ready = true; } async getMember (user) { let result = this.mainServer.members.cache.get(user); if (!result) result = await this.mainServer.members.fetch(user).catch(() => { return null; }); if (!result && this.bansServer) { result = this.bansServer.members.cache.get(user); if (!result) result = await this.bansServer.members.fetch(user).catch(() => { return null; }); if (result) result.inAppealServer = true; } return result; } async getUser (user) { let result = this.client.users.cache.get(user); if (!result) result = await this.client.users.fetch(user).catch(() => { return null; }); return result; } async handleUser (message) { const { author, content } = message; const member = await this.getMember(author.id); if (!member) return; // No member object found in main or bans server? const now = Math.floor(Date.now() / 1000); const lastActivity = this.client.cache.lastActivity[author.id]; // console.log(now - lastActivity, lastActivity, now) if (!lastActivity || now - lastActivity > 30 * 60) { await author.send(`Thank you for your message, we'll get back to you soon!`); } this.client.cache.lastActivity[author.id] = now; const { cache } = this.client; // Anti spam if (!this.spammers[author.id]) this.spammers[author.id] = { start: now, count: 1, timeout: false, warned: false }; else if (this.spammers[author.id].timeout) { if (now - this.spammers[author.id].start > 5 * 60) this.spammers[author.id] = { start: now, count: 1, timeout: false, warned: false }; else return; } else if (this.spammers[author.id].count > 5 && now - this.spammers[author.id].start < 15) { this.spammers[author.id].timeout = true; if (!this.spammers[author.id].warned) { this.spammers[author.id].warned = true; await author.send(`I've blocked you for spamming, please try again in 5 minutes`); if (cache._channels[author.id]) await cache._channels[author.id].send(`I've blocked ${author.tag} from DMing me as they were spamming.`); } } else if (now - this.spammers[author.id].start > 15) this.spammers[author.id] = { start: now, count: 1, timeout: false, warned: false }; else this.spammers[author.id].count++; if (this.disabled) { let reason = `Modmail has been disabled for the time being`; if (this.disabledReason) reason += ` for the following reason:\n\n${this.disabledReason}`; else reason += `.`; return author.send(reason); } const pastModmail = await this.cache.loadModmailHistory(author.id) .catch((err) => { this.client.logger.error(`Error during loading of past mail:\n${err.stack}`); return { error: true }; }); if (pastModmail.error) return author.send(`Internal error, this has been logged.`); const channel = await this.channels.load(member, pastModmail) .catch((err) => { this.client.logger.error(`Error during channel handling:\n${err.stack}`); return { error: true }; }); if (channel.error) return author.send(`Internal error, this has been logged.`); if (!cache._channels) cache._channels = {}; cache._channels[author.id] = channel; const embed = { footer: { text: member.id }, author: { name: member.user.tag, // eslint-disable-next-line camelcase icon_url: member.user.displayAvatarURL({ dynamic: true }) }, // eslint-disable-next-line no-nested-ternary description: content && content.length ? content.length > 2000 ? `${content.substring(0, 2000)}...\n\n**Content cut off**` : content : `**__MISSING CONTENT__**`, color: member.highestRoleColor, fields: [], timestamp: new Date() }; const attachments = message.attachments.map((att) => att.url); if (message.attachments.size) { embed.fields.push({ name: '__Attachments__', value: attachments.join('\n').substring(0, 1000) }); } pastModmail.push({ attachments, author: author.id, content, timestamp: Date.now(), isReply: false }); if (!this.updatedThreads.includes(author.id)) this.updatedThreads.push(author.id); if (!this.queue.includes(author.id)) this.queue.push(author.id); this.log({ author, action: `${author.tag} (${author.id}) sent new modmail`, content }); await channel.send({ embed }).catch((err) => { this.client.logger.error(`channel.send errored:\n${err.stack}\nContent: "${content}"`); }); } async sendCannedResponse ({ message, responseName, anon }) { const content = this.getCanned(responseName); if (!content) return { error: true, msg: `No canned reply by the name \`${responseName}\` exists` }; return this.sendResponse({ message, content, anon }); } // Send reply from channel async sendResponse ({ message, content, anon }) { const { channel, member, author } = message; if (!this.categories.includes(channel.parentID)) return { error: true, msg: `This command only works in modmail channels.` }; // Resolve target user from cache const chCache = this.cache.channels; const result = Object.entries(chCache).find(([ , val ]) => { return val === channel.id; }); if (!result) return { error: true, msg: `This doesn't seem to be a valid modmail channel. Cache might be out of sync. **[MISSING TARGET]**` }; // Ensure target exists, this should never run into issues const [ userId ] = result; const targetMember = await this.getMember(userId); if (!targetMember) return { error: true, msg: `User seems to have left.\nReport this if the user is still present.` }; this.log({ author, action: `${author.tag} replied to ${targetMember.user.tag}`, content, target: targetMember.user }); await message.delete().catch(this.client.logger.warn.bind(this.client.logger)); return this.send({ target: targetMember, staff: member, content, anon }).catch((err) => this.client.logger.error(`Error during Modmail.send:\n${err.stack}`)); } // Send modmail with the modmail command async sendModmail ({ message, content, anon, target }) { const targetMember = await this.getMember(target.id); if (!targetMember) return { error: true, msg: `Cannot find member.` }; const { member: staff, author } = message; // Send to channel in server & target const sent = await this.send({ target: targetMember, staff, anon, content }).catch((err) => this.client.logger.error(`Error during Modmail.sendModmail:\n${err.stack}`)); if (sent.error) return sent; // Inline response await message.channel.send('Delivered.').catch((err) => this.client.logger.error(`Error during Modmail.sendModmail:\n${err.stack}`)); this.log({ author, action: `${author.tag} sent a message to ${targetMember.user.tag}`, content, target: targetMember.user }); } async send ({ target, staff, anon, content }) { const embed = { author: { name: anon ? `${this.mainServer.name.toUpperCase()} STAFF` : staff.user.tag, // eslint-disable-next-line camelcase icon_url: anon ? this.mainServer.iconURL({ dynamic: true }) : staff.user.displayAvatarURL({ dynamic: true }) }, description: content, color: anon ? this.anonColor : staff.highestRoleColor }; // Dm the user const sent = await target.send({ embed }).catch((err) => { this.client.logger.warn(`Error during DMing user: ${err.message}`); return { error: true, msg: `Failed to send message to target.` }; }); if (sent.error) return sent; if (anon) embed.author = { name: `${staff.user.tag} (ANON)`, // eslint-disable-next-line camelcase icon_url: staff.user.displayAvatarURL({ dynamic: true }) }; return this.channels.send(target, embed, { author: staff.id, content, timestamp: Date.now(), isReply: true, anon }); } async changeReadState (message, args, state = 'read') { const { author } = message; if (!this.categories.includes(message.channel.parentID) && !args.length) return { error: true, msg: `This command only works in modmail channels without arguments.` }; let response = null, user = null; if (args.length) { // Eventually support marking several threads read at the same time const [ id ] = args; user = await this.client.resolveUser(id, true); let channel = await this.client.resolveChannel(id); if (channel) { const chCache = this.cache.channels; const result = Object.entries(chCache).find(([ , val ]) => { return val === channel.id; }); if (!result) return { error: true, msg: `That doesn't seem to be a valid modmail channel. Cache might be out of sync. **[MISSING TARGET]**` }; user = await this.client.resolveUser(result[0]); response = await this.channels.setReadState(user.id, channel, author, state); } else if (user) { const _ch = this.cache.channels[user.id]; if (_ch) channel = await this.client.resolveChannel(_ch); response = await this.channels.setReadState(user.id, channel, author, state); } else return `Could not resolve ${id} to a target.`; } if (!response) { const { channel } = message; const chCache = this.cache.channels; const result = Object.entries(chCache).find(([ , val ]) => { return val === channel.id; }); if (!result) return { error: true, msg: `This doesn't seem to be a valid modmail channel. Cache might be out of sync. **[MISSING TARGET]**` }; const [ userId ] = result; user = await this.getUser(userId); response = await this.channels.setReadState(userId, channel, author, state); } if (response.error) return response; this.log({ author, action: `${author.tag} marked ${user.tag}'s thread as ${state}`, target: user }); return 'Done'; } async sendReminder () { const channel = this.reminderChannel; const amount = this.queue.length; if (!amount) { if (this.lastReminder) { await this.lastReminder.delete(); this.lastReminder = null; } return; } const str = `${amount} modmail in queue.`; this.client.logger.debug(`Sending modmail reminder, #mm: ${amount}`); if (this.lastReminder) { if (channel.lastMessage?.id === this.lastReminder?.id) return this.lastReminder.edit(str); await this.lastReminder.delete(); } this.lastReminder = await channel.send(str); this.cache.misc.lastReminder = this.lastReminder.id; } async log ({ author, content, action, target }) { const embed = { author: { name: action, // eslint-disable-next-line camelcase icon_url: author.displayAvatarURL({ dynamic: true }) }, description: content ? `\`\`\`${content}\`\`\`` : '', color: this.mainServer.me.highestRoleColor }; if (target) { embed.footer = { text: `Staff: ${author.id} | Target: ${target.id}` }; } this.logChannel.send({ embed }).catch((err) => this.client.logger.error(`Error during logging of modmail:\n${err.stack}`)); } getCanned (name) { return this.replies[name.toLowerCase()]; } loadReplies () { this.client.logger.info('Loading canned replies'); if (!fs.existsSync('./canned_replies.json')) return {}; return JSON.parse(fs.readFileSync('./canned_replies.json', { encoding: 'utf-8' })); } saveReplies () { this.client.logger.info('Saving canned replies'); fs.writeFileSync('./canned_replies.json', JSON.stringify(this.replies)); } disable (reason) { this.disabled = true; if (reason) this.disabledReason = reason; else this.disabledReason = null; this.cache.misc.disabled = true; this.cache.misc.disabledReason = this.disabledReason; this.cache.savePersistentCache(); } enable () { this.disabled = false; this.cache.misc.disabled = false; this.cache.savePersistentCache(); } } module.exports = Modmail;